Terms of Service

Last updated: 18 September 2026

These Terms of Service (“Terms”) govern your use of services provided by AI-Suplex Labs (“we”, “us”), including WhatsApp Quick Responder (WQR). By subscribing to or using a service, you agree to these Terms.

1. The service

WQR is a software service that connects to your WhatsApp Business number and uses AI to respond to customer messages, generate quotes, and facilitate orders and payment links. The service depends on third-party platforms (including WhatsApp/Meta and payment providers), and availability may be affected by them.

2. Your account and responsibilities

  • You must provide accurate business information and keep it current.
  • You are responsible for the products, prices, and information you publish through the service.
  • You must have the right to use the WhatsApp Business number you connect.
  • You must comply with WhatsApp Business Messaging Policies and all applicable Zimbabwean law, including consumer protection and data protection law.
  • You must not use the service for unlawful, deceptive, or harmful activity.

3. Plans and fees

Current subscription tiers and prices are published on the WQR page of our website and on wqr.co.zw, and form part of these Terms. Plans are billed monthly in advance on a recurring basis unless otherwise agreed. We may change prices with reasonable notice; changes apply from your next billing period.

4. Payments and third parties

Payment links are processed by third-party providers (e.g. Paynow, EcoCash). We do not store card numbers, PINs, or full payment credentials. We are not responsible for the acts, omissions, or downtime of third-party providers.

5. Refunds and cancellation

Refunds and cancellation are governed by our Refund & Cancellation Policy, which forms part of these Terms. In short: you may cancel at any time, cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by Zimbabwean law.

6. Intellectual property

The service, software, and branding are owned by AI-Suplex Labs or its licensors. You retain ownership of your business data and customer data. You grant us the limited rights needed to operate the service for you.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support is available at support@ai-suplex.co.zw during business hours.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses, lost profits, or lost sales. Our total liability for any claim relating to the service is limited to the fees you paid in the three (3) months preceding the claim.

9. Termination

We may suspend or terminate the service for breach of these Terms, unlawful use, or non-payment. You may terminate by cancelling your subscription.

10. Governing law

These Terms are governed by the laws of Zimbabwe, and disputes are subject to the jurisdiction of the Zimbabwean courts.

11. Contact

AI-Suplex Labs · Registration number 136554A02926
697 Gletwyn Park, Chisipite, Harare, Zimbabwe
support@ai-suplex.co.zw · +263 78 221 7266