Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how AI-Suplex Labs (“we”, “us”) collects, uses, stores, and protects personal information when your business uses our services, including WhatsApp Quick Responder (WQR), and when your customers interact with them.

Data controller: AI-Suplex Labs, 697 Gletwyn Park, Chisipite, Harare, Zimbabwe · Registration number 136554A02926 · info@ai-suplex.co.zw

We process personal information in accordance with the Data Protection Act [Chapter 11:12] of Zimbabwe (2021).

1. Information we collect

From your business (our customer):

  • Business name, contact person, phone number, email address
  • WhatsApp Business number(s) you connect to the service
  • Product and inventory data you provide (names, prices, stock levels)
  • Billing information (invoices, payment references)

From your customers (messages to your business number):

  • WhatsApp phone number and display name
  • The content of messages sent to your business number (text)
  • Orders, quotes, and requests derived from those messages
  • Payment references returned by the payment provider. We do not receive or store card numbers, PINs, or full payment credentials

Technical: timestamps and service logs necessary to operate and secure the service.

2. How we use information

  • To provide the service: understand messages, generate quotes, process orders, produce invoices, and send payment links.
  • To operate and improve the service (quality, reliability, fraud prevention).
  • To communicate with you about your account, billing, and support.
  • To comply with legal and tax obligations in Zimbabwe.

We do not sell personal information, and we do not use your customers' message content for third-party advertising.

3. Sharing

We share information only with service providers necessary to deliver the service, under contract and only for that purpose:

  • WhatsApp / Meta Platforms — message transport (WhatsApp Business Platform)
  • Payment providers (e.g. Paynow, EcoCash) — to initiate and confirm payments
  • Hosting and infrastructure providers — to run and store the service securely

We may disclose information where required by law or to protect the rights, safety, and security of our users or the public.

4. Retention

We keep business account data for as long as your account is active. Transaction records are retained for the period required by Zimbabwean tax and company law. Message content is retained only as long as needed to provide the service and support your account.

5. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted transport (HTTPS), access controls, and restricted administrative access. No method of transmission or storage is 100% secure.

6. Your rights

Subject to the Data Protection Act, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. Contact us at info@ai-suplex.co.zw. Customers who wish to stop receiving messages from a business using WQR can reply STOP to that business's number.

7. Changes

We may update this policy. Material changes will be posted on this page with a new 'last updated' date.

8. Contact

AI-Suplex Labs · Registration number 136554A02926
697 Gletwyn Park, Chisipite, Harare, Zimbabwe
info@ai-suplex.co.zw · +263 78 221 7266