Refund & Cancellation Policy
Last updated: 18 September 2026
This policy explains how cancellations and refunds work for services provided by AI-Suplex Labs, including WhatsApp Quick Responder (WQR). It forms part of our Terms of Service.
1. Free tier
Our free keyword-answer tier (the FAQ bot) carries no charge. There is nothing to refund and you may stop using it at any time.
2. Paid subscriptions
- Paid plans are billed monthly in advance.
- You may cancel at any time. Cancellation takes effect at the end of the current billing period, and the service continues until then.
- Fees already paid are non-refundable, except where required by Zimbabwean law.
- We do not charge a setup fee. We do not charge for cancellation.
3. Founding clients
If you joined through a founding-client offer (for example, a free first month followed by a locked rate), the free period carries no charge. You may cancel before the first paid period begins at no cost. After that, the terms in section 2 apply.
4. Service failures
If the service is unavailable for a sustained period through our fault, contact us. We will credit the affected period to your account. Credits are applied to your next invoice and are not paid out in cash.
5. How to cancel
Email support@ai-suplex.co.zw from your registered address, or message the support number on +263 78 221 7266, at least 3 business days before your next billing date. We will confirm cancellation in writing.
6. Your statutory rights
Nothing in this policy limits any right you have under Zimbabwean consumer protection law. Where the law gives you a stronger right than this policy, the law prevails.
7. Contact
AI-Suplex Labs · Registration number 136554A02926
697 Gletwyn Park, Chisipite, Harare, Zimbabwe
support@ai-suplex.co.zw · +263 78 221 7266