01
Intent Classification
Understands the customer's message and classifies intent (order, question, tracking, handoff)
AI-Suplex Labs Product · Commerce Agent
The AI employee your business can actually afford.
WQR turns WhatsApp into a 24/7 sales channel for Zimbabwean SMEs — orders, quotes, payments and invoices, handled automatically, in English and Shona.
The problem
Zimbabwe has millions of small businesses and millions of WhatsApp users, yet almost none of those businesses answer a customer who messages at 9 PM. There's no website, no chatbot, no night shift. A missed message is a lost sale, and most SMEs have no way to catch it.
What it does
02
Natural Language Extraction
Extracts multi-item orders from natural language (English or Shona)
03
Live Inventory Pricing
Prices every line from live inventory — one pricing authority, no stale quotes
04
Quote & Payment Links
Generates a quote, then a Paynow / EcoCash payment link
05
Automated Invoicing
Issues a PDF invoice and records the order
06
Continuous Reliability
Runs 24/7, including during load-shedding
Proof
- Live Paynow live — merchant: AI-Suplex Labs (integration ID 26609)
- Settled Real payment taken: ZWG1.00, Paynow reference 59970259
- Verified Single-item verified: $35 quote → payment 59982377
- Verified Multi-item verified: 2 Widgets + 3 Gadgets = $95 → payment 59983603
- Exact Same figures across chat, API, database and PDF
Tech
n8n
PostgreSQL
Redis
Spring Boot (quoting API + PDF)
WhatsApp Business API (Twilio)
Paynow / EcoCash
LLM intent classification + order extraction
PDF generation